My Nightmare with Dell

Today, my babysitter signed for a package from FedEx from Dell. Now, I didn't order anything from Dell. The address was mine, but the person to receive it was someone else. Being the Good Samaritan I am, I immediately called Dell to figure out how to return it to the person eagerly expecting some sort of technological goodness, but I got sucked into at least 40 minutes of rerouting to different offices. I am currently with someone who sounds like they have the authority to deal with my problem, but he keeps putting me on hold to do something. Maybe he's getting the chance to go through Dell's horrible customer service system. I'm hitting the one-hour mark here, watching Nealon and changing his diaper in the meanwhile.

I guess no good deed does go unpunished. Please let this nightmare end soon.

Someone give me some good karma for once!

Edit: He just asked whether another address was the right address to send it. How the hell would I know that?

Edit 2: While I'm still waiting, let me compose a list of what I hate about this experience.

- Automated menu system that sends me to the wrong person.

- Having to go to four different offices, with all of them assuring that I will be sent to the right person.

- Having to have a person tell me every 3 minutes, "Just a minute," for 20 minutes.

- Having to change a poop diaper to the crappy hold music on the phone.

Edit 3: Finally got off at 2:38 pm. I've been on the phone for an hour and 5 minutes. He didn't even say thank you. Screw you, Dell. They are going to have FedEx call me to ask when would be a good time to pick it up, and will deliver it to the person, who lives like a block or so from me. I should have just called that stupid phone number on the box.

Final Edit (hopefully): I will never buy a Dell computer. This is just a taste of how horrible my life will be if I buy Dell and actually become a customer.

Actual Final Edit: Oh yeah, so to summarize: Dell mistyped a 6 where an 8 was supposed to be, and that's how it got sent to my house. Awesome.

I'm sitting here at the Honolulu airport and starting to get pre-homesick. Home is awesome. Family is awesome. I'm going to miss it REAL badly.